Support
Getting help
Write to [email protected]. Name your rental company and say what you were doing when it went wrong; a screenshot helps.
Signing in
Accounts are made by your rental company. Owner and desk sign in with an email address and a password; drivers and washers sign in with an email address and a PIN.
- Forgot your password: choose “Forgot your password?” on the sign-in screen.
- Forgot your PIN: ask the owner of your rental company for a new one.
Notifications
Turn them on in the app: under Settings for owner and desk, under Reminders for crew. If nothing arrives, check that notifications are allowed for Carrental.Management in the settings of your phone.
Questions about the app
Who is the app for?
For people who work at a rental company that uses Carrental.Management: the owner, the desk and the crew. It is not an app to rent a car with.
Can I make an account in the app?
No. Your rental company makes the accounts of its people. Does your company not use the platform yet? Request a demo.
Is the app different from the dashboard in a browser?
It is the same dashboard with the same roles. The app adds what a phone is good at: the camera for the photos of a handover, notifications, and unlocking with Face ID, Touch ID or a fingerprint.
Why does the app ask for the camera or the microphone?
Only for the photos and the optional video you add to a rental. The privacy policy lists every permission and when it is used.
On which devices does it work?
On iPhone and iPad, and on Android phones and tablets.
Removing your account
The owner of your rental company can remove your access at once. You can also write to us from the email address of the account and we delete it; see Delete your account for the steps and the privacy policy for what stays on the records of the rental company.
Contact
Forward Media B.V., Curaçao. Email: [email protected].