Delete your account
This page is for users of the Carrental.Management app and dashboard, by Forward Media B.V.. Accounts are made by a rental company for its own people; nobody can create an account in the app, so there is no delete button in the app either. This is how you get your account and its data deleted.
How to ask
- Write to [email protected] from the email address of your account, with the subject “Delete my account”.
- Name the rental company you work or worked for, so we find the right account.
- We delete the account and confirm it by email, within 30 days of your request.
Faster: ask the owner of your rental company. The owner can end your access at once, on every device.
What is deleted
- Your account: your name, your email address and your password or PIN (which we only ever held as a hash).
- Your sessions on every device: you are signed out everywhere.
- The device tokens for notifications on your phones and tablets.
What is kept, and for how long
- Records of rentals, payments and invoices belong to the rental company. It has to keep its administration for as long as the law requires, and we keep those records for it during that time.
- Your name can remain on the records you made (who delivered a car, who recorded a payment), because those records must stay complete. It is no longer linked to an account.
Owners of a rental company
Do you want the account of the whole company and its booking site removed? Write to the same address. We agree with you how you receive the administration you must keep, and remove the rest.
Customers of a rental company
Did you rent a car and do you want your data removed? Ask the rental company you rented from: it decides about its own records, and we help it answer. More in the privacy policy.