Privacy policy
Carrental.Management is the app of the Carrental.Management platform for car rental companies. The people who use it work at a rental company: the owner, the desk and the crew (drivers and washers). It is not an app for the customers of a rental company.
Who is responsible
Forward Media B.V. in Curaçao runs the platform. For your own account (your name, your email address) we decide how it is used. For everything a rental company records about its bookings and customers, that rental company decides and we store and process it on its behalf.
Contact: [email protected].
What the app handles
- Your account. Your name and email address, and for crew a PIN (stored as a hash). Your rental company creates the account; nobody can create one in the app.
- The work you record. Bookings, cars, customers and their contact details, a driver’s licence number where the rental company records it, payments that were received, invoices, notes and tasks.
- Photos and videos you take or choose. Photos of a car at delivery or return, of damage, of a driver’s licence and of a payment receipt, and an optional walk-around video of the car. They are sent to the server only when you add them to a rental.
- A device token for notifications, only when you turn notifications on. It lets us send a notification to your phone.
- Technical records on our server. The IP address and the time of a request, kept for security and to limit abuse.
What the app does not do
- No advertising and no advertising identifier.
- No analytics or tracking software, and no tracking across other apps or websites.
- No access to your location, your contacts or your calendar.
- We do not sell personal data.
Permissions
- Camera: used when you take a photo for a rental. The app does not use the camera at any other time.
- Photos: used when you choose an existing photo. The app receives only the photo you choose.
- Microphone: used only while you record the optional walk-around video of a car at a delivery or a return, for the sound of that video.
- Notifications: optional. New bookings for owner and desk, and reminders of your own tasks for crew. You can turn them off in the app and in the settings of your phone.
- Face ID, Touch ID or fingerprint: optional, to unlock the app. The check is done by your phone; the app only hears whether it passed and never receives biometric data.
Where data goes
The app talks to our own server over an encrypted connection. Your session is kept in the secure storage of your phone (the iOS Keychain or the Android Keystore) and is removed when you sign out.
Notifications are delivered by Apple (Apple Push Notification service) on an iPhone or iPad and by Google (Firebase Cloud Messaging) on an Android phone. They receive the device token and the text of the notification. A reminder for crew names the time, the car and the kind of place, never a customer. A notification about a new booking or an extension for owner and desk names the booking reference, the car and the days, never the customer.
We use no other third party in the app.
The website carrental.management
- The website sets no cookies and uses no analytics or tracking software.
- When you send the demo or contact form, we receive what you typed: your name, the name of your company, your email address and, when you give them, your phone number, the size of your fleet and your message. We use it only to answer you, and we delete it when you ask.
- Our server keeps the IP address and the time of a request, for security and to limit abuse.
- Signing in happens on the address of the dashboard, not on this website: the website never sees your password.
Keeping and deleting
Your account exists for as long as you work with the rental company. The owner of the rental company can end your access at any moment; it stops working at once, on every device. You can also ask us to delete your account by writing to [email protected] from the email address of the account. We answer within 30 days. The steps are on Delete your account.
Records of rentals and invoices belong to the rental company, which has to keep them for as long as the law requires. When an account is deleted, your name can remain on the records you made (who delivered a car, who recorded a payment), because those records must stay complete.
The device token for notifications is deleted when you turn notifications off or sign out, and when your phone reports that the app was removed.
Your rights
You can ask to see, correct or delete the personal data we hold about you, at the address above. For data a rental company recorded about you as its customer, ask that rental company; we help it answer.
Children
The app is for people who work at a rental company. It is not meant for children.
Changes
When the app or the website changes what it handles, this page changes with it, with a new date at the top.